Basic Computer & Digital Literacy · Professional Diploma

Professional Digital Skills for Office & Entry-Level IT Support

Digital Workflows, Documentation Systems & IT Support Awareness

⏱ 10 Weeks 🎓 Offline 📈 Intermediate

Executive Academic Summary

Academic positioning and professional relevance

Professional Digital Skills for Office & Entry-Level IT Support is a structured academic program designed to build domain competence within Basic Computer & Digital Literacy. The curriculum balances conceptual grounding with applied learning, ensuring measurable academic and professional progression.

Positioned at the Professional Diploma level, the course targets learners at the Intermediate stage and follows a disciplined 10-week academic structure.

Graduates demonstrate practical skill application, structured reasoning, and readiness for both employment pathways and advanced academic tracks.

Course Overview

Scope, intent, and learning focus

A professional diploma program that consolidates digital skills into job-ready competence for office operations and entry-level IT-enabled roles, serving as the formal gateway into Core Technology Streams.

Learning Outcomes

Execute complete digital office workflows accurately
Manage structured documents, records, and reports
Perform data handling and basic reporting tasks
Coordinate digital communication within organizations
Demonstrate professional digital workplace behavior
Support basic non-technical IT and system tasks
Solve common workplace problems using digital tools
Use AI-assisted productivity tools responsibly

Curriculum Structure

Structured learning with clear concepts, guided practice, and independent capability.

Concept Focus: Transition learners from task-based office work to role-based professional responsibility

Week 1

Professional Digital Workflows & Standards

Orientation to professional digital environments and organizational workflows. Covers role boundaries, documentation discipline, accuracy expectations, data responsibility, and professional conduct required in office and IT-enabled workplaces.

Concept Focus: Establish audit-ready documentation and structured reporting capability

Week 2

Advanced Documentation & Records Management

Creation and maintenance of standardized documents, reusable templates, version awareness, and structured digital filing systems used in professional and institutional environments

Week 3

Data Handling, Reporting & Accuracy Practices

Execution of structured data entry, validation checks, summaries, and basic reporting workflows. Emphasis on accuracy control, consistency, traceability, and audit-friendly reporting practices.

Concept Focus: Enable learners to manage complete, multi-tool office workflows independently

Week 4

Integrated Office Productivity Workflows

End-to-end execution of office tasks combining documents, spreadsheets, presentations, and communication into a single coordinated workflow reflecting real workplace operations.

Concept Focus: Build professional coordination skills and non-technical IT support readiness

Week 5

Digital Communication, Coordination & Scheduling

Professional email handling, meeting coordination, task scheduling, file sharing, and collaboration practices aligned with organizational norms and responsibility boundaries.

Week 6

Entry-Level IT Support Exposure

Introduction to entry-level IT support responsibilities including system awareness, routine task handling, issue identification, escalation protocols, and user support etiquette (no troubleshooting engineering).

Concept Focus: Strengthen decision-making, ethical responsibility, and controlled use of modern productivity aids

Week 7

Problem Solving Using Digital Tools

Application of digital tools to resolve common workplace issues, manage exceptions, organize information, and improve operational efficiency without bypassing accountability.

Week 8

AI-Assisted Productivity Awareness & Responsible Use

Guided awareness of AI-assisted productivity tools for drafting, summarization, and organization. Emphasis on ethical usage, transparency, human review, and workplace-appropriate application (no dependency or automation claims)

Week 9

Professional Conduct, Accountability & Workplace Ethics

Understanding professional behavior, confidentiality, data ethics, accountability, time discipline, and organizational responsibility in digital work environments.

Concept Focus: Validate job-ready competence through supervised, real-world execution

Week 8

Revision, Practice & Final Assessment

Comprehensive revision through guided practice and end-to-end manual accounting execution. Supervised assessment covering concepts, debit–credit logic, journal entries, ledger posting, trial balance, and basic final accounts.

Week 10

Capstone Workflow Simulation & Final Assessment

Execution of a complete workplace simulation involving documentation, data handling, communication, coordination, and entry-level IT support reporting. Evaluation focuses on accuracy, professionalism, responsibility, and readiness.

Career Pathway Alignment

Digital Foundations & Professional Office Automation

Certification Awarded

Professional Digital Operations Certification (PDOC)

Professional Certification in Digital Operations and Entry-Level IT Support Readiness

The Professional Digital Skills Certification (PDSC) validates a learner’s readiness to operate effectively in modern office environments and entry-level IT-enabled roles. It certifies the ability to execute structured digital workflows, manage organizational documentation and data, support basic system tasks, and demonstrate professional digital conduct.

This certification represents the formal exit credential of the Foundation Stream. It confirms that the learner has progressed beyond basic usage into job-ready digital competence, making them suitable for immediate employment and eligible for advanced Certificate (CP) and Professional Diploma (PD) programs in Core Technology Streams.

Program Fees

Base Fees: ₹7500
Premium Kit: ₹1500
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